Mediation Service

Mediation is an alternative for resolving disputes without lengthy court action and costly legal fees.


Mediation is a process in which an impartial third party helps people in dispute to listen to each other. It provides a neutral space, a forum for creative solutions and discussion between parties who are willing to find a resolution to their problem. The mediators will identify their needs, clarify issues, explore solutions and negotiate an agreement. The parties in dispute, not the mediators, decide the terms of the agreement.


Our objective is to provide a mediation service for any members of the public who are in conflict. It was described by a former Lord Chief Justice, an advocate of the service, as: “A justice system that the community owns”.


Resolve your dispute by talking to a mediator. Ask your local Citizens’ Advice Bureau, the local police, or your GP to assist you or you can approach us directly. Conflict resolution is our objective, not just on a personal level but also internationally.


We have been known to make representations on behalf of overseas nationals to their Embassies based in this country.

Logistics do not affect our service as we handle “shuttle mediation” by phone, letter or email to negotiate a resolution satisfactory to both parties.



The focus of Mediation is usually on future rather than past behaviour. These disputes may be in the work place; government offices, corporations, hospitals or universities and the like. For Mediation to work, however, the opposing parties both need to have the desire to resolve their dispute. To this end, it is helpful if they are willing to reconcile their differences. This brings us to reconciliation.

Reconciliation is a process whereby both parties need to come together with a view to a peaceful resolution to their issues. These disputes may be between couples in contention or family members experiencing unresolved issues.


The dispute may also be one between employee and employer; consumer and manufacturer or neighbours who do not take the same view in resolving their issue. In order to reconcile their differences, it is necessary that both parties are mentally prepared to co-operate in the process of mediation with an “open mind”: metaphysically speaking.



Metaphysics is the process of opening your mind to the variety of outcomes available to you in seeking the best resolution. The opening of one’s mind to the endless possibilities for a peaceful resolution can only come from a process of conscious exploration into the realms of the unconscious mind – the place where dreams are made and foundations created for a new life beyond the physical obstacles of the present circumstances.

The mediator can resolve a dispute if the parties are willing to get to that place of peace and harmony a mutual resolution brings with it. The erring party may succumb and give way to an immediate solution without seeing eye to eye with his opponent.


Having shown you the links between mediation, reconciliation and metaphysics, it is now possible for you to choose where you wish to start your new journey into a better life. That is everyone’s goal: to live in harmony; to enrich their life and to fulfil their dreams. Mediation can take place directly, in a face to face meeting between all parties; or indirectly, where the mediator acts as a ‘go-between’, conveying messages between the parties by correspondence mainly, or sometimes, by phone. This can also be done by means of shuttle mediation where the mediator takes the information in turn to each party who may be in different places.


The objective position of the mediator encourages each party to speak freely as tensions relax Mediation is the best way to help people preserve their relationships, or build a better one. It can help sort out disputes before they escalate towards court cases. Unlike statutory controls, mediation is non-adversarial, so there are no winners or losers. Mediation helps give both sides a chance to talk and to listen to each other’s views and feelings in a non-threatening environment. However, it is far better and results in a more lasting, peaceful outcome if both parties first come to the point of realisation that mutual understanding of the process enables us to achieve the peace we seek.


Mediation works! The success rate is more than 90% of cases resulting in the parties reaching an agreement.